Last Updated: [Date]
At Mine Instruments Pvt. Ltd., we want you to be satisfied with your purchase.
This policy explains when and how you can return items.
You may return eligible products within [7] days of delivery if they are:
- Unused, undamaged, and in original packaging
- Accompanied by receipt or proof of purchase
Some items are non-returnable, such as:
- Installed components
- Software or digital products
If your item is:
- Defective
- Damaged in transit
- Not as described
Contact us within [48 hours] of delivery for a replacement or refund.
We may require:
- Photos/videos
- Serial numbers
- Shipment packaging details
- Invoice Number
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method.
- Refund processing time: [5–10 business days].
Shipping fees, if applicable, are non-refundable.
We allow exchanges for:
- Different color
- Different model
- Replacement for defective items
- Exchanges depend on stock availability.
Customer pays return shipping unless:
- The item arrived defective
- The wrong product was delivered
- We provide prepaid shipping labels in those cases.
Email: [email protected], [email protected]
Contact: 0731-4246503
WhatsApp: +91 6262603777